If you have a question or comment about the webshop or your order, please contact our customer service.
Phone: +31 (0)251 316 313
Email: info@baselevelfashion.com
We are available on workdays from 9:00 AM to 5:00 PM.
With the exception of the dates below:
- January 1 (New Year's Day)
- April 27 (King's Day)
- December 25 (Christmas Day)
- December 26 (Boxing Day)
Ordering and delivery
You can order easily and quickly in the Base Level webshop. We deliver the package within 1-3 working days. You can easily place your order in the Base Level webshop. Are you missing an item in your order? Please contact us via info@baselevelfashion.com or +31 (0)251 316 313.
Returns and exchanges
Exchanging or returning your purchase or online order is possible within 14 days after receiving the order. The item must be unused at all times and packed in the original packaging with the price tag or sticker attached. For more information, see our exchange & return page.
Payment options
Base Level attaches great importance to your privacy and security during your visit to our webshop and during the ordering process. Your payment takes place within the trusted and secure environment of your own bank or credit card company. You can pay in our webshop with iDEAL, via Klarna or with your credit card. View the page payment for more information.
