You can order easily and quickly in the Base Level webshop. Your order will be delivered within 1-3 working days.
Order
How do I place an order online?
You can easily order the item you want by selecting the item in the right color and size. Then place the item in the shopping cart by clicking on 'add to shopping cart'. When you have selected all the items you want, click on ' shopping cart'. Here you will find an overview of the items you have selected. It is possible to remove items from your shopping cart by clicking on the trash can icon on the line of the item.
How do I know that my order has been definitively placed?
Once you have completed all the steps of the ordering process and confirmed your order, you will receive an email from us confirming your order.
Is it possible to cancel my online purchases?
Cancelling your order is not possible. The moment you have confirmed the order, the delivery of your order will be initiated immediately.
Deliver
You can have your order delivered to your home by PostNL. Your order will be delivered within 1-3 business days. If you are not at home when our carrier delivers your package, your package will be delivered to your neighbors or the nearest parcel point. You can track your online purchase via a unique tracking number. As soon as your purchase has been shipped, you will receive a shipping confirmation from us by e-mail with the tracking number of your package.
Are you missing an item from your order? Please contact our customer service via info@baselevelfashion.com .
If an item you ordered is not to your liking, you can easily return it to a PostNL parcel point. See the Returns page for this.
Shipping costs within the Netherlands are €3.95 per order. Shipping is free from €100.